Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal identification information: name, email address, phone number, and physical or mailing address, provided when you contact us, request a quote, or use our services.
• Identity and government document information: for visa, Emirates ID, labour, attestation, and related services, we may collect copies of passports, Emirates IDs, visas, labour cards, and other supporting documents necessary to process your request.
• Business information: for trade license, VAT, corporate tax, and business support services, we may collect company details, trade license copies, and financial information as required.
• Technical information: IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies when you browse our Site.
• Communication records: records of correspondence when you contact us via email, phone, WhatsApp, or contact forms.

How We Use Your Information

We use the information we collect to:

• Provide, process, and deliver the services you request (typing, visa/document processing, business support, design, and marketing services)
• Communicate with you regarding your orders, inquiries, or support requests
• Submit applications and documents to relevant UAE government authorities on your behalf, where authorized by you
• Improve our Site, services, and customer experience
• Send you updates, offers, or marketing communications (only where you have consented, and you may opt out at any time)
• Comply with legal and regulatory obligations under UAE law

How We Protect Your Information

Given the sensitive nature of identity and government documents we handle, we take reasonable technical and organizational measures to protect your personal data, including:

• Restricted access to sensitive documents, limited to authorized staff involved in processing your request
• Secure storage of physical and digital copies of identity documents
• Secure transmission of documents to relevant government portals and authorities

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell your personal information. We may share your information with:

• Relevant UAE government authorities and portals (e.g., ICP, GDRFA, MOHRE, Dubai Police, RTA) strictly for the purpose of processing the service you requested
• Third-party service providers who assist us in operating our Site or delivering services (e.g., hosting providers, payment processors), under confidentiality obligations
• Legal authorities, where required by law or to protect our legal rights

Data Retention

We retain personal information, including copies of identity documents, only for as long as necessary to complete the requested service and to comply with legal, accounting, or regulatory requirements. Documents related to completed transactions may be retained for a reasonable period for record-keeping purposes and then securely disposed of.

Your Rights

Depending on applicable UAE data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info.iitdesk@gmail.com.

Cookies

Our Site may use cookies to improve user experience and analyze site traffic. You can control or disable cookies through your browser settings; however, this may affect the functionality of the Site.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and we encourage you to review this policy periodically.