Refund Policy

General Policy

Due to the nature of our services — many of which involve immediate processing, government fees, or third-party submissions — refunds are considered on a case-by-case basis and are not guaranteed once a service has commenced.

Service Fees vs. Government Fees

For visa, document, and business support services, our total charges typically include:

• Our service fee (for our time, expertise, and processing)
• Government or third-party fees (e.g., typing center charges, application fees, license fees) paid directly to authorities such as ICP, GDRFA, MOHRE, RTA, Dubai Police, or the Department of Economic Development

Government and third-party fees are non-refundable once submitted to the relevant authority, regardless of the outcome of the application, as these are paid on your behalf and outside our control.

Eligible Refund Situations

You may be eligible for a full or partial refund of our service fee (not government fees) if:

• We are unable to begin processing your request due to an error or delay on our part
• A duplicate payment was made in error
• The service was cancelled by you before any processing, document submission, or work had begun

Non-Refundable Situations

Refunds will not be issued where:

• The service has already been processed, submitted, or completed
• Government or authority fees have already been paid
• The application is rejected by a government authority due to incorrect or incomplete information provided by the client
• Delays are caused by government processing times, which are outside our control
• Design, typing, or written work has already been delivered and accepted

Design and Digital Services (Web, Graphics, Digital Marketing)

For web design, graphics design, and digital marketing services:

• A deposit or advance payment, once work has started (design drafts, development, campaign setup, etc.), is non-refundable
• If you are dissatisfied with delivered work, we will make reasonable revisions as agreed at the time of order before any refund is considered
• Ongoing subscription-based services (e.g., monthly SEO or social media marketing) may be cancelled for future billing cycles, but fees already paid for the current cycle are non-refundable

How to Request a Refund

To request a refund, please contact us at info.iitdesk@gmail.com or 0563390119 with your order details and reason for the request. We will review your request and respond within 3–5 business days.

Approved refunds will be processed back to the original payment method within 5–7 business days.